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Atera Pricing Tiers Explained

February 15, 2024

Last Updated: February 22, 2024

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What Is Atera?

Atera is an IT management platform that integrates remote monitoring and management (RMM), professional services automation (PSA), and remote access into one solution. It provides IT departments and managed service providers (MSPs) with the tools to manage, monitor, and automate IT tasks.

The platform is cloud-based, meaning it can be managed from anywhere, making it suitable for managing remote client sites. Atera’s remote access capabilities enable IT professionals to fix problems without needing to be physically present at the location, saving time and reducing operational costs.

Atera’s RMM capabilities allow IT departments to monitor and manage all their systems, servers, and networks from a single dashboard. It provides real-time alerts, patch management, scripting, and automation. Its PSA capabilities aid in managing tickets, billing, reporting, and project management.

In this article, we’ll review Atera’s pricing options for in-house IT departments and MSPs.

This is part of a series of articles about MSSP security.

Atera Pricing for IT Departments

Atera offers dedicated pricing for in-house IT departments. There are four service tiers: Professional, Expert, Master, and Enterprise. Each plan also offers a 30-day free trial.

Professional Plan

Priced at $149 / month / technician (billed annually), or $169 (billed monthly). The plan includes:

Remote management, automation and scripting
Support for Windows, Mac, and Linux
Remote monitoring and alerts
Up to 2 concurrent sessions with Splashtop
Patch management
Azure AD integration
Reports, ticket automation and audit logs
Custom support address
Service portal
File view and transfer up to 5GB per month
A mobile app for iOS & Android
AI capabilities

Expert Plan

Priced at $169 / month / technician (billed annually), or $199 (billed monthly). Includes all features of the Professional plan, and in addition:

Unlimited remote access using Anydesk
Unlimited Splashtop concurrent sessions
Chat with end-users
7 preset reports
Ticket auto-tagging
Up to 5 custom asset types
File transfers up to 50GB per month
Extended audit log
Up to 2 custom support addresses

Master Plan

Priced at $199 per month / technician (billed annually), or $239 (billed monthly). Includes all features of the Expert plan in addition:

Building custom reports
Audit log retention for one year
Unlimited custom support addresses
Up to 20 custom asset types
Data recovery services

Enterprise Plan

Pricing for the enterprise plan is not publicly available, customers are requested to contact Atera sales for details. It offers all features of the Master plan and in addition:

Single sign-on (SSO)
Azure AD continuous sync
Private software repository
Custom domain SSL for the Service Portal
Tailored Atera onboarding
Atera premium customer support
Dedicated account manager
7-year audit log retention
Unlimited custom analytics
Unlimited custom asset types
File transfers up to 100GB per month
Network scanning and monitoring
Business associate agreement (BAA) under HIPAA
99.9% uptime service level agreement (SLA)

Atera Pricing for MSPs

Atera offers pricing plans specifically tailored for Managed Service Providers (MSPs), with a 30-day free trial offered for each plan without requiring a credit card. There are four plans: Pro, Growth, Power, and Enterprise.

Pro Plan

Costs $99 / month / per technician (annual) or $119 (monthly). Includes:

Remote management, automation and scripting
Windows support
Remote monitoring and alerts
Patch management
Up to 2 concurrent remote access sessions with Splashtop
API access
Reports, helpdesk, and ticket automation
Up to 5 custom asset types
Customer support portal
SLA and automated time tracking
File view
Contracts and invoicing
Azure AD integration
Audit log
Mobile app support for iOS And Android
AI capabilities

Growth Plan

Priced at $129 / month / technician (annual) or $149 (monthly). Includes, in addition to the Pro plan:

Unlimited AnyDesk remote access sessions
Chat with end users
Advanced analytics
50GB file transfer limit per month
Extended audit log retention
Integrations with QuickBooks Online and Xero
CSV QuickBooks Desktop export

Power Plan

Costs $169 / month / technician (annual), or $199 (monthly). Provides the following in addition to Growth plan features:

Unlimited custom support addresses
Up to 20 custom asset types
One-year audit log retention
Data recovery

Enterprise Plan

Pricing for the enterprise plan is not publicly available, customers are requested to contact Atera sales for details. It offers all features of the Power plan and in addition, the same features as offered by the enterprise plan for IT departments (see above).

Additional Atera Services Billed Per Usage

Atera offers additional, optional services which can be added to the base plan for an extra monthly fee per device.

Network Discovery

Professional: Starting at $0.29/device/month
Expert: Starting at $0.39/device/month
Master: Starting at $0.49/device/month
Enterprise: Starting at $1/device/month

Antivirus

Professional: Starting at $1/device/month
Expert: Starting at $1.20/device/month
Master: Starting at $1.40/device/month
Enterprise: Starting at $2/device/month

Backup

Professional: Starting at $0.20/GB/month
Expert: Starting at $0.30/GB/month
Master: Starting at $0.40/GB/month
Enterprise: Starting at $0.60/GB/month

Email Security

Professional: Starting at $0.49/device/month
Expert: Starting at $0.59/device/month
Master: Starting at $0.69/device/month
Enterprise: Starting at $1.49/device/month

Web Protection

Professional: Starting at $1/device/month
Expert: Starting at $1.20/device/month
Master: Starting at $1.40/device/month
Enterprise: Starting at $3/device/month

Cynet: Holistic Cybersecurity Solution for MSPs

If you are an MSP considering Atera, you also need a strong cybersecurity solution. Cynet 360 offers complete breach protection services, providing a single multi-tenant platform that simplifies the task of delivering holistic security across your entire customer base.

Cynet 360 is the ultimate force multiplier, enabling MSSPs to provide their customers with unmatched security, without the need for multiple products and resources. It provides maximum threat visibility and responsiveness, enhancing security team productivity and increasing ROI. Only Cynet 360 gives the power of proactive 24/7 MDR services, continuously monitoring all alerts across your customers’ environments to keep them protected at all times, even from the most complex threats.

Key benefits of Cynet 360 for MSSPs include:

Designed for MSSPs: Cynet 360 offers a scalable multi-tenant platform with true client separation down to the data, a centralized dashboard for alerts, forensics, and remediation, and supports both full-management and end-client management.
Enables a highly differentiated service: Cynet 360 is a complete XDR platform including NGAV, EPP, EDR, UBA Rules, Network Detection Rules, and Deception. It offers fully automated threat response workflows and proactive 24/7 MDR services for all clients.
Reducing management and delivery costs: Cynet allows extremely rapid deployment, replacing multiple solution providers with a single pre-integrated offering and a lightweight agent that minimizes maintenance requirements.
Tailored for your success: Cynet’s partner pricing structure enables higher margins to partners. It offers marketing, sales, and technical support across deployment, management, and maintenance. Partners also get access to the Cynet Academy, which includes sales and technical training, sales videos, and certification.

With Cynet, your customers can enjoy proactive protection from dynamic and advanced cyber threats. Become a partner today!